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Salon Terms & Conditions

Please find our Terms & Conditions applicable to retail sales and service sales in Andrew Collinge salons.

Consultations

Please feel free to call in for a complimentary consultation. A member of our team will give you the best style/colour advice to suit you and your hair. Consultations cannot usually be booked and are on a walk in basis. Please note, due to the nature of consultations, you may have to wait a short while or be invited to return at a more suitable time. You are welcome to call ahead of a consultation however we are unable to guarantee availability times due to possible walk in appointments.

Cancellation Policy

If you need to cancel your appointment please provide 24 hours notice. Late cancellations may incur a 50% charge of the booked services.

Extended Appointments

Please note, there will be an additional charge for appointments that are extended past the usually required time.

Allergy Testing

All new technical clients, and those who have not had the specific technical service requested in the past 6 months, are required to have an allergy test 48 hours prior to appointment. If you are an existing technical client and are having a change from what you normally have (ie colour) you will need to have a new allergy test.

Colour Age Check

Please note, we cannot undertake any colour work or any other technical (ie extensions) service on persons under the age of 16.

Redeeming Offers

Salon offer adverts will specify the nature of the offer and how they can be redeemed.

Offer adverts may specify limitations on redeeming the offer such as: expiry dates, the frequency a coupon can be used per person, a minimum or maximum spend, a limitation to redeem the offer against certain products or services, restrictions against redeeming the offer in conjunction with other offers or sales, specify in which salons an offer can be redeemed.

Offers can only be redeemed at the point of sale and cannot be redeemed retrospectively. It is the buyer’s responsibility to notify the salon of an offer the buyer wishes to redeem prior to paying. Some offers require the presentation of a voucher or coupon code prior to paying.

The Perfect Finish

An exclusive discount for Andrew Collinge salons’ clients.

Clients of Andrew Collinge salons receive 10% off any take-home retail products purchased at the same time as their hairdressing and/or beauty service appointments.

The discount cannot be applied to take-home retail products purchased on days other than the date of the hairdressing or beauty service appointment. The discount cannot be applied retrospectively of any previous purchases.

Recommend a Friend

Introduce a friend using a Recommend a Friend Voucher (“the Card”) and you (“the Client”) and your friend (“the Friend) will both receive £10 off your hair appointment. The Card will specify which salon (“the Salon”) the Card can be redeemed at – the Voucher states the address and the telephone number of the salon on the Card.

Steps for claiming this offer:

  • the Client completes the Card, filling in their name, their address, their email and their Friend’s name
  • the Client passes the Card to the Friend to book a hair (or beauty*) appointment
  • on completion of the Friend’s hair (or beauty) appointment, the Friend presents the Card to receive £10 discount off their appointment total
  • the salon will process the Card and then send a £10 Gift Voucher to the Client in the post or via email. The £10 Gift Voucher can be redeemed in any Andrew Collinge salon against services or retail products
  • the Client can go through the above process as many times as they like as long as the Friend referred each time is new to Andrew Collinge

Limitations:

  • a maximum redemption of £10 per visit with this card and promotional voucher i.e. the Card cannot be used in conjunction with another offer
  • the Card does not grant a £10 discount on appointments that are blow-dry only appointments or appointments that are less than £10 in value
  • the £10 discount can only be redeemed in the salon listed on the Card
  • the Friend must be a new client to the Salon
  • *beauty appointment are only available at our Heswall salon

Data Privacy:

Personal data captured on this form will not be used for marketing purposes. The Client’s personal data will only be used for the purposes of processing the sending of the £10 Gift Voucher to the Client. A record of the Recommend a Friend offer having be redeemed, is recorded in the digital client record of the Client and the Friend. Once the Card has been redeemed and the Client’s Gift Voucher processed the Card will be securely destroyed.

Freshers 50 Offer

The Freshers50 offer entitles the recipient to 50% off hairdressing services at our Bold Street and Selfridges salons only. Prices to be redeemed against our Student Prices. Offer only valid for students and on the first appointment. Offer only valid with at Graduate or Stylist level.

To redeem the 50% Off Student Offer:

  • After booking, mention the Freshers50 offer at reception. Alternatively, phone the salon and mention the offer

Limitations:

  • Can only be redeemed at our Graduates Bold Street or Selfridges, Trafford Centre locations
  • Cannot be used in conjunction with any other offer
  • Cannot be redeemed after the expiry date of 31 October 2020
  • Offer is non transferable and no monetary alternative
  • Cannot be redeemed against products, extensions or keretain treatments
  • Can only be redeemed with a Graduate or Stylist at Bold Street
  • Can only be redeemed with a Stylist at Selfridges
  • All new colour clients are required to have an allergy test 48 hours prior to appointment
  • Must present a valid NUS/TOTUM/student card to redeem the offer
  • Can only be used once
  • Can only be used on a first appointment–you must be a new client in order to claim this offer
  • We reserve the right to remove this offer at our discretion and without warning
  • Offer subject to appointment availability

Cut & Finish

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise you on the best styles to suit you and your hair. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. Your hair will be finished with a luxury blow dry or alternatively other styling techniques will be carried out such as wanding, curling, diffusing and setting.

Please note there is an additional charge for appointments that need to be extended to include a blow dry long or dressing hair.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re thinking of a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation.

Blow Dry / Curly Blow Dry

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise on the best finished blow dry look. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. If you opt for a curly blow dry, your stylist may suggest some curling, wanding or pin curling for a longer lasting style and to add the finishing touch.

Please phone to book an appointment, book online or pop in for a free consultation.

Blow Dry Long / Curly Blow Dry Long

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise on the best finished blow dry look. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. If you opt for a curly blow dry, your stylist may suggest some curling, wanding or pin curling for a longer lasting style and to add the finishing touch.

Please phone to book an appointment, book online or pop in for a free consultation.

Dressing Long Hair / Updos

At Andrew Collinge salons we pride ourselves on the dressing of long hair, for any occasion (wedding hair, party hair, prom hair). Your appointment will begin with a consultation where you and your stylist will discuss different styles and we can advise on the best finished look to compliment you, your hair and the occasion.

For a special occasion, we recommend prior to booking you call into the salon for your complimentary consultation where we can also advise on how best to prep the hair should it be required on the day.

Cut, Clippered & Dried

Your appointment will begin with a consultation where you and your stylist will agree on the style and the finish. Includes a shampoo and head massage. Your hair will be cut with scissors or with the use of clippers depending on the desired style.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re having a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation. If you wish bring photographs of inspirational hairstyles. A stylist will be able to recommend what can be achieved with your hair type and what hairstyles will suit you.

Dry Clipper Cut

Your appointment will begin with a consultation where you and your stylist will agree on the style.  Your hair will be cut dry with the use of clippers in order to achieve the desired style.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re having a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation. If you wish bring photographs of inspirational hairstyles. A stylist will be able to recommend what can be achieved with your hair type and what hairstyles will suit you.

Under 14 Cut & Finish

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise you on the best styles to suit you and your hair. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. Your hair will be finished with a luxury blow dry or alternatively other styling techniques will be carried out such as wanding, curling, diffusing and setting. Only clients under 14 can book this service.

Please note there is an additional charge for appointments that need to be extended to include a blow dry long or dressing hair.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re thinking of a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation.

Under 14 Boys Cut

Your appointment will begin with a consultation where you and your stylist will agree on the style and the finish. Your hair will be cut with scissors or with the use of clippers depending on the desired style. Only clients under the age of 14 can book this service.

 

Please phone to book an appointment or pop in for a free consultation

 

If you’re having a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation. If you wish please bring photographs of inspirational hairstyles. A stylist will be able to recommend what can be achieved with your hair type and what hairstyles will suit you.

Colour Glossing

Colour Glossing is a semi-permanent colouring technique which will temporarily stain the hair to add colour or warmth. It can also enhance your own natural colour by adding depth and giving great shine. Colour Glossing will last over a series of washes and is therefore only temporary. However if your hair is pre-lightened or porous, the colour may last longer. You can choose from bright colours, soft pastels or more natural shades. For the best results and to create the maximum depth and shine it is recommended that Colour Glossing is reapplied on a regular basis.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Demi-colour

Demi Colour is between a semi-permanent and permanent colour. This process is also known as a quasi-colour. A Demi Colour will add colour or warmth. It can also enhance your own natural colour by adding depth and giving great shine. A Demi Colour will fade over a period of time, however if your hair is pre-lightened or porous, the result may be more permanent. For the best results and to create the maximum depth and shine it is recommended that a Demi Colour is reapplied on a regular basis. You can choose from bright colours, soft pastels or more natural shades.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Demi-colour Long

(For hair past the shoulders.)

Demi Colour is between a semi-permanent and permanent colour. This process is also known as a quasi-colour. A Demi Colour will add colour or warmth. It can also enhance your own natural colour by adding depth and giving great shine. A Demi Colour will fade over a period of time, however if your hair is pre-lightened or porous, the result may be more permanent. For the best results and to create the maximum depth and shine it is recommended that a Demi Colour is reapplied on a regular basis. You can choose from bright colours, soft pastels or more natural shades.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Tinting Roots

A permanent hair colour applied to the regrowth/root area. An ideal service if you are blending greys. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Bleaching Roots

Bleach applied to the regrowth/root area. The service includes a toner. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Tinting Full Head

Permanent hair colour applied to the regrowth/roots, mid-lengths and ends. This service is on quotation and will require a commentary consultation prior to booking. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Colour Correction

An in depth service that can involve multiple techniques depending on the correction needed. This service is on quotation and will require a complementary consultation prior to booking. During the consultation we will take into account the condition, porosity and colour history of your hair as well as the desired result and will recommend the best course of action. In certain circumstances it may not be able to carry out this service and instead remedial hair care will need to take place before we can carry out the colour correction. A styling service is required afterwards.

A skin test is required for all new colour clients.

Colour Zoning

A colouring technique where colour is applied to a particular area e.g. the fringe only or a slice of colour through the sides. This may be a permanent hair colour or demi-permanent hair colour. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Hairline, Parting & Crown Highlights (Third of Head)

A lightening/bleaching service. Highlights applied to the hair parting, crown area and the hairline. This also can be called a third of foils or a T-section. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Half Head (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from half of the head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Half Head Long (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from half of the head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

For hair past shoulder length.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Full Head (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from the whole head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Full Head Long (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from the whole head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

For hair past shoulder length. Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Foil & Tone

A scattering of highlights around the head followed by a Permanent Colour or Demi-Permanent Colour applied to the rest of the hair. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Foil & Tone Long

A scattering of highlights around the head followed by a Permanent Colour or Demi-Permanent Colour applied to the rest of the hair. A styling service is required afterwards.

For hair past shoulder length.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Ombre

Ombre is a hand painted shading technique where Permanent Colour or Demi-Permanent colour is applied to the roots downwards to achieve a root stretch look. The mid-lengths to the ends of the hair are then lightened using either bleach or highlift tint. This service is on quotation and requires a complimentary consultation.

Perming

A technique where the hair is permanently curled. Depending on the desired result different size rollers are required.

Please pop in for a free consultation if you are interested in a perm.

TIGI Copyright Custom Care Treatment

For all hair types. Bespoke conditioning masks to leave hair rehydrated and to help prolong the length of time between TIGI Copyright Colour services. Your stylist will prescribe a custom Copyright Care Treatment to ensure you get the perfect personalised result. The treatment will include a head massage (please let us know if you prefer not to have a head massage).

 

This treatment is applied at the backwash and left on for of 5 minutes before being rinsed off. Please phone to book an appointment or pop in for a free consultation. This service can also be added to any other service.

TIGI Copyright SOS Treatment

The ultimate treatment for damaged hair. Proven to repair internal hair damage and return hair back to virgin strength. The treatment works by forming a protective barrier on the hair to allow the Hydrolysed Proteins and Amino Acids to penetrate and seal the hair fibre. The treatment provides a massive dose of keratin; strengthening and reducing breakage whilst increasing the flexibility of the hair. The treatment will include a head massage (please let us know if you prefer not to have a head massage).

This treatment is applied at the backwash and left on for of 5 minutes before being rinsed off. Please phone to book an appointment or pop in for a free consultation. This service can also be added to any other service.

Kerastraight Ultimate Treatment

This is a smoothing service for clients that have frizzy, wavy or unruly hair that is difficult to blow dry smooth. Whether you prefer frizz-free, controlled curls or straight hair, this service will help you style your hair with lasting benefits of up to 3 months. It will save time on styling and will create shiny, healthy looking hair. The treatment repairs and nourishes the hair whilst smoothing the cuticle. It also hydrates and rebuilds damaged keratin in the hair.

The service time depends upon the thickness of your hair. Allow 2-3 hours for the appointment. Please note that for the smoothing effect to last as long as possible the hair cannot be washed for 4 days after the smoothing service. We recommend having a consultation with your stylist prior to booking in.

Kerastraight Intense Boost Mask

A hair mask that reduces frizz and helps make styling unruly hair easier. The treatment will improve the condition of your hair whilst repairing it and adding shine. This treatment is applied at the backwash and requires 10-20 minutes development time. It is a great treatment that can be added after a colour or just with a styling appointment to give your hair a boost.

Aftercare products are available to purchase from the salon. Please pop in for a free consultation if you are interested in the service.

Olaplex

Olaplex is a luxury treatment that repairs the bonds within your hair. It is great for clients whose hair is prone to damage or dryness following bleaching, colouring or heat styling. It can also be used whilst having a colour treatment to prevent certain bonds in your hair being damaged. It will leave your hair feeling softer and looking shinier.

This treatment is applied at the backwash and left on for 15 minutes before being washed off. Please phone to book an appointment or pop in for a free consultation.

Mens Colour Toning

A colouring service that produces a natural result by toning your hair and blending in grey hair. This product is applied at the backwash. A styling service is required after.

 

Please feel free to pop by for a free consultation to discuss the look you are after. A skin test is required 48 hours prior to your appointment.

Colour Services

We can provide a quote for any semi-permanent colour, permanent colour or lightening of hair. A styling appointment is required after.

 

Please feel free to pop in for a free consultation to discuss the look you would like. A skin test is required for all new colour clients.

TIGI Copyright Custom Care Treatment

For all hair types. Bespoke conditioning masks to leave hair rehydrated and to help prolong the length of time between TIGI Copyright Colour services. Your stylist will prescribe a custom Copyright Care Treatment to ensure you get the perfect personalised result. The treatment will include a head massage (please let us know if you prefer not to have a head massage).

 

This treatment is applied at the backwash and left on for of 5 minutes before being rinsed off. Please phone to book an appointment or pop in for a free consultation. You can choose to have this treatment added to any other service; simply ask your stylist.

TIGI Conditioning Treatment

A relaxing conditioning treatment that can be added onto any hair appointment to revive hair.

Toner Refresh

If you have had a colour or highlighting service with us and would like to extend the life of your colour, a Toner Refresh can be a great way to do this. Completed in between colour services, this service is designed to keep your colour true until your next colour appointment. Please stop by for a consultation before booking. Unfortunately we are unable to carry out Toner Refreshes on clients who have not had the original colour service with us.