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99 Bold Street,
Liverpool City Centre, L1 4HF
 0151 709 4848
First Floor: Training Salon
0151 709 4848

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Terms & Conditions

Please find the Terms & Conditions for using our website. Should you have any queries regarding purchasing from our website, you are likely to find the answers here. For anything you are still unsure of, please do not hesitate to contact us.

These Terms
Information About Us
Accessing our Website
Your Privacy
Pricing
Gift Vouchers
Intellectual Property
Third-Party Sites
Questions and Complaints
Limits on Liability
Amendments
Waiver
Salon Terms

These Terms

Andrew Collinge GraduatesGraduates (“Andrew Collinge GraduatesGraduates” “we” “us”) website andrewcollingegraduates.com (our “Website”) and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our Website (collectively, the “Terms”).

Please read these carefully before you start to use our website, as these will apply to your use of our website and will apply to sales when purchasing goods from our Website.

We recommend that you print a copy of this for future reference.

By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.

Information About Us

Andrew Collinge Graduatesis a trading name of Andrew Collinge Graduates, a company registered in England and Wales under registration number 01275240.

andrewcollingegraduates.com is operated by Andrew Collinge Graduates.

Our registered address is Suite 5, Floor 3, Castle Chambers, 43 Castle Street, Liverpool L2 9SH, United Kingdom.

Our VAT number is GB 163683447

Accessing our Website

Our site is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms, and that they comply with them.

Your Privacy

We take the privacy of your information very seriously and we take suitable steps to protect your data and comply with the UK’s Information Commissioner’s Office. We will never provide your details to a third party. We will never sell our customer data to a third party.

Further information can be found in our Privacy Policy.

Pricing

Prices shown on this Website are in GBP, and are inclusive of VAT at the 20% rate, where applicable

All prices and offers remain valid as advertised from time to time.

Gift Vouchers

Andrew Collinge Graduates Gift Vouchers can be redeemed against all services and products sold in Andrew Collinge Graduates salons. If your order total is less than the value of the Gift Vouchers used, no change will be given. Gift Vouchers can be combined with cash or credit-card payments in a single transaction.

If you return products bought using Gift Vouchers, then the refund will be made using the original payment method i.e. Gift Vouchers, equalling the product value to the nearest GBP 5 multiple, with the balance being refunded as cash.

Intellectual Property

The use of our Website is for your personal, non-commercial use only. The use of the Website grants you no rights in relation to the contents, including: copyright, imagery, music, video, text, design, code, trademarks and all other intellectual property, including that of third-parties. The content may not be modified, copied or distributed without express permission from Andrew Collinge Graduates. Reproduction or distribution of the above listed prohibited material could result in civil or criminal penalties. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Third-Party Sites

This Website may include links to other websites that may be of interest to you. We do not endorse or approve, and have no liability or responsibility for the content of any website to which the Website links to, including but not limited to: any advertising, marketing, promotions, products or services available from such websites, nor for any loss caused by the use of or reliance on the content of such external websites.

Questions and complaints

If you have a question regarding these Terms & Conditions, or would like to make a complaint, please write to us – our postal address and email address can be found on our contact information page.

Limits on Liability

Nothing in these Terms shall affect your rights as a consumer or exclude our liability for personal injury or death caused by our negligence.

We are not responsible for loss or damage not caused by our breach or negligence, or any loss which was not reasonably foreseeable by you or us.

Amendments

We reserve the right to update these Terms from time-to-time, without notice. The new Terms will come into effect immediately from the time they are published to the Website. It is your responsibility to check for changes and your use of the Website indicates your willingness to be bound by the Terms.

Waiver

If the Terms are breached, and no action is taken by either us or you, this shall not constitute a waiver towards any proceeding or future breach of the Terms.

Cut & Finish

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise you on the best styles to suit you and your hair. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. Your hair will be finished with a luxury blow dry or alternatively other styling techniques will be carried out such as wanding, curling, diffusing and setting.

Please note there is an additional charge for appointments that need to be extended to include a blow dry long or dressing hair.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re thinking of a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation.

Blow Dry / Curly Blow Dry

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise on the best finished blow dry look. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. If you opt for a curly blow dry, your stylist may suggest some curling, wanding or pin curling for a longer lasting style and to add the finishing touch.

Please phone to book an appointment, book online or pop in for a free consultation.

Blow Dry Long / Curly Blow Dry Long

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise on the best finished blow dry look. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. If you opt for a curly blow dry, your stylist may suggest some curling, wanding or pin curling for a longer lasting style and to add the finishing touch.

Please phone to book an appointment, book online or pop in for a free consultation.

Dressing Long Hair / Updos

At Andrew Collinge salons we pride ourselves on the dressing of long hair, for any occasion (wedding hair, party hair, prom hair). Your appointment will begin with a consultation where you and your stylist will discuss different styles and we can advise on the best finished look to compliment you, your hair and the occasion.

For a special occasion, we recommend prior to booking you call into the salon for your complimentary consultation where we can also advise on how best to prep the hair should it be required on the day.

Cut, Clippered & Dried

Your appointment will begin with a consultation where you and your stylist will agree on the style and the finish. Includes a shampoo and head massage. Your hair will be cut with scissors or with the use of clippers depending on the desired style.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re having a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation. If you wish bring photographs of inspirational hairstyles. A stylist will be able to recommend what can be achieved with your hair type and what hairstyles will suit you.

Dry Clipper Cut

Your appointment will begin with a consultation where you and your stylist will agree on the style.  Your hair will be cut dry with the use of clippers in order to achieve the desired style.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re having a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation. If you wish bring photographs of inspirational hairstyles. A stylist will be able to recommend what can be achieved with your hair type and what hairstyles will suit you.

Under 14 Cut & Finish

Your appointment will begin with a consultation where you and your stylist can discuss different styles and we can advise you on the best styles to suit you and your hair. Your stylist will recommend the correct wash and care products to cleanse and condition your hair at the backwash. Your hair will be finished with a luxury blow dry or alternatively other styling techniques will be carried out such as wanding, curling, diffusing and setting. Only clients under 14 can book this service.

Please note there is an additional charge for appointments that need to be extended to include a blow dry long or dressing hair.

Please phone to book an appointment, book online or pop in for a free consultation.

If you’re thinking of a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation.

Under 14 Boys Cut

Your appointment will begin with a consultation where you and your stylist will agree on the style and the finish. Your hair will be cut with scissors or with the use of clippers depending on the desired style. Only clients under the age of 14 can book this service.

 

Please phone to book an appointment or pop in for a free consultation

 

If you’re having a restyle, please feel free to drop into the salon before booking an appointment for a complimentary consultation. If you wish please bring photographs of inspirational hairstyles. A stylist will be able to recommend what can be achieved with your hair type and what hairstyles will suit you.

Colour Glossing

Colour Glossing is a semi-permanent colouring technique which will temporarily stain the hair to add colour or warmth. It can also enhance your own natural colour by adding depth and giving great shine. Colour Glossing will last over a series of washes and is therefore only temporary. However if your hair is pre-lightened or porous, the colour may last longer. You can choose from bright colours, soft pastels or more natural shades. For the best results and to create the maximum depth and shine it is recommended that Colour Glossing is reapplied on a regular basis.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Demi-colour

Demi Colour is between a semi-permanent and permanent colour. This process is also known as a quasi-colour. A Demi Colour will add colour or warmth. It can also enhance your own natural colour by adding depth and giving great shine. A Demi Colour will fade over a period of time, however if your hair is pre-lightened or porous, the result may be more permanent. For the best results and to create the maximum depth and shine it is recommended that a Demi Colour is reapplied on a regular basis. You can choose from bright colours, soft pastels or more natural shades.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Demi-colour Long

(For hair past the shoulders.)

Demi Colour is between a semi-permanent and permanent colour. This process is also known as a quasi-colour. A Demi Colour will add colour or warmth. It can also enhance your own natural colour by adding depth and giving great shine. A Demi Colour will fade over a period of time, however if your hair is pre-lightened or porous, the result may be more permanent. For the best results and to create the maximum depth and shine it is recommended that a Demi Colour is reapplied on a regular basis. You can choose from bright colours, soft pastels or more natural shades.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Tinting Roots

A permanent hair colour applied to the regrowth/root area. An ideal service if you are blending greys. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Bleaching Roots

Bleach applied to the regrowth/root area. The service includes a toner. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Tinting Full Head

Permanent hair colour applied to the regrowth/roots, mid-lengths and ends. This service is on quotation and will require a commentary consultation prior to booking. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Colour Correction

An in depth service that can involve multiple techniques depending on the correction needed. This service is on quotation and will require a complementary consultation prior to booking. During the consultation we will take into account the condition, porosity and colour history of your hair as well as the desired result and will recommend the best course of action. In certain circumstances it may not be able to carry out this service and instead remedial hair care will need to take place before we can carry out the colour correction. A styling service is required afterwards.

A skin test is required for all new colour clients.

Colour Zoning

A colouring technique where colour is applied to a particular area e.g. the fringe only or a slice of colour through the sides. This may be a permanent hair colour or demi-permanent hair colour. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Hairline, Parting & Crown Highlights (Third of Head)

A lightening/bleaching service. Highlights applied to the hair parting, crown area and the hairline. This also can be called a third of foils or a T-section. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Half Head (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from half of the head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Half Head Long (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from half of the head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

For hair past shoulder length.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Full Head (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from the whole head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Full Head Long (Highlights/Balayage)

A lightening/bleaching service. A highlighting or balayage application taking sections from the whole head. For the desired finished look a toner application may be applied.

Woven highlights can be applied in a variety of ways including natural look highlights, babylights, sunkissed highlights, beachy highlights, hair contouring or strobing.

Balayage is a hand painted bleaching technique used to achieve a root stretch with lightened ends. A styling service is required afterwards.

For hair past shoulder length. Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Foil & Tone

A scattering of highlights around the head followed by a Permanent Colour or Demi-Permanent Colour applied to the rest of the hair. A styling service is required afterwards.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Foil & Tone Long

A scattering of highlights around the head followed by a Permanent Colour or Demi-Permanent Colour applied to the rest of the hair. A styling service is required afterwards.

For hair past shoulder length.

Please phone to book an appointment or pop in for a free consultation. A skin test is required for all new colour clients.

Ombre

Ombre is a hand painted shading technique where Permanent Colour or Demi-Permanent colour is applied to the roots downwards to achieve a root stretch look. The mid-lengths to the ends of the hair are then lightened using either bleach or highlift tint. This service is on quotation and requires a complimentary consultation.

Perming

A technique where the hair is permanently curled. Depending on the desired result different size rollers are required.

Please pop in for a free consultation if you are interested in a perm.

TIGI Copyright Custom Care Treatment

For all hair types. Bespoke conditioning masks to leave hair rehydrated and to help prolong the length of time between TIGI Copyright Colour services. Your stylist will prescribe a custom Copyright Care Treatment to ensure you get the perfect personalised result. The treatment will include a head massage (please let us know if you prefer not to have a head massage).

 

This treatment is applied at the backwash and left on for of 5 minutes before being rinsed off. Please phone to book an appointment or pop in for a free consultation. This service can also be added to any other service.

TIGI Copyright SOS Treatment

The ultimate treatment for damaged hair. Proven to repair internal hair damage and return hair back to virgin strength. The treatment works by forming a protective barrier on the hair to allow the Hydrolysed Proteins and Amino Acids to penetrate and seal the hair fibre. The treatment provides a massive dose of keratin; strengthening and reducing breakage whilst increasing the flexibility of the hair. The treatment will include a head massage (please let us know if you prefer not to have a head massage).

This treatment is applied at the backwash and left on for of 5 minutes before being rinsed off. Please phone to book an appointment or pop in for a free consultation. This service can also be added to any other service.

Kerastraight Ultimate Treatment

This is a smoothing service for clients that have frizzy, wavy or unruly hair that is difficult to blow dry smooth. Whether you prefer frizz-free, controlled curls or straight hair, this service will help you style your hair with lasting benefits of up to 3 months. It will save time on styling and will create shiny, healthy looking hair. The treatment repairs and nourishes the hair whilst smoothing the cuticle. It also hydrates and rebuilds damaged keratin in the hair.

The service time depends upon the thickness of your hair. Allow 2-3 hours for the appointment. Please note that for the smoothing effect to last as long as possible the hair cannot be washed for 4 days after the smoothing service. We recommend having a consultation with your stylist prior to booking in.

Kerastraight Intense Boost Mask

A hair mask that reduces frizz and helps make styling unruly hair easier. The treatment will improve the condition of your hair whilst repairing it and adding shine. This treatment is applied at the backwash and requires 10-20 minutes development time. It is a great treatment that can be added after a colour or just with a styling appointment to give your hair a boost.

Aftercare products are available to purchase from the salon. Please pop in for a free consultation if you are interested in the service.

Olaplex

Olaplex is a luxury treatment that repairs the bonds within your hair. It is great for clients whose hair is prone to damage or dryness following bleaching, colouring or heat styling. It can also be used whilst having a colour treatment to prevent certain bonds in your hair being damaged. It will leave your hair feeling softer and looking shinier.

This treatment is applied at the backwash and left on for 15 minutes before being washed off. Please phone to book an appointment or pop in for a free consultation.

Mens Colour Toning

A colouring service that produces a natural result by toning your hair and blending in grey hair. This product is applied at the backwash. A styling service is required after.

 

Please feel free to pop by for a free consultation to discuss the look you are after. A skin test is required 48 hours prior to your appointment.

Colour Services

We can provide a quote for any semi-permanent colour, permanent colour or lightening of hair. A styling appointment is required after.

 

Please feel free to pop in for a free consultation to discuss the look you would like. A skin test is required for all new colour clients.

TIGI Copyright Custom Care Treatment

For all hair types. Bespoke conditioning masks to leave hair rehydrated and to help prolong the length of time between TIGI Copyright Colour services. Your stylist will prescribe a custom Copyright Care Treatment to ensure you get the perfect personalised result. The treatment will include a head massage (please let us know if you prefer not to have a head massage).

 

This treatment is applied at the backwash and left on for of 5 minutes before being rinsed off. Please phone to book an appointment or pop in for a free consultation. You can choose to have this treatment added to any other service; simply ask your stylist.

TIGI Conditioning Treatment

A relaxing conditioning treatment that can be added onto any hair appointment to revive hair.

Toner Refresh

If you have had a colour or highlighting service with us and would like to extend the life of your colour, a Toner Refresh can be a great way to do this. Completed in between colour services, this service is designed to keep your colour true until your next colour appointment. Please stop by for a consultation before booking. Unfortunately we are unable to carry out Toner Refreshes on clients who have not had the original colour service with us.